At SonoLux, we are committed to protecting the personal information and privacy of every current or potential member and client (hereinafter referred to as the “Member,” the “Client,” or “you”). For the purposes of this policy, the term “Client” includes “Member” and also refers to individuals who visit our website sonolux.ca, subscribe to our email communications, participate in our programs, promotions, or contests, request information, or communicate with us.

The application of this Privacy Policy is governed by the requirements of the Act respecting the protection of personal information in the private sector and its associated regulations, as well as other applicable legislative provisions and regulations.

SonoLux has developed and implemented various guidelines, procedures, and practices to ensure the effective application of this policy, including:

Procedures designed to protect personal information and ensure compliance with this policy
Procedures for handling inquiries or complaints regarding personal information
Employee training on personal data protection
The appointment of a Privacy Protection Officer, responsible for ensuring compliance with this policy as well as its associated procedures and guidelines

SonoLux collects, uses, processes, and retains personal information to manage and carry out its activities and mission, ensure the supply of required goods and services, administer its programs, and for the following purposes:

Processing information related to your purchases and service requests, including payment transactions
Communicating with you, responding to inquiries, requests for advice, feedback, or complaints
Sending you communications, promotional offers on our products and services, as well as our newsletter
Verifying the identity of Members and Clients, when required or necessary, for transaction purposes and to reduce fraud or processing errors

Access, Verification, Rectification, and Deletion of Personal Information

If SonoLux holds personal information about you, you have the right to:

Review the personal information that SonoLux has on file about you
Request that your personal information be corrected or updated
Withdraw your consent for SonoLux to use your personal information and request its complete and permanent removal from our records

If you wish to review the personal information held by SonoLux, correct it, or have it permanently deleted from our records, please contact our Privacy Protection Officer using the contact details below.

Privacy Protection Officer

The Privacy Protection Officer at SonoLux is responsible for creating, overseeing, and implementing a privacy management program and related policies and procedures to protect personal information. They are also responsible for responding to any privacy-related questions and informing you about our privacy protection practices.

If you have any questions regarding this Privacy Policy or how SonoLux collects, uses, shares, and protects your personal information, you can contact our Privacy Protection Officer at:

Email: confidentialite@epikcollection.com
Phone: (514) 844-3510

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